Returns & Refunds

Made-to-order returns and exchanges

Our products are made to order. We do not offer voluntary returns or refunds for a change of mind, or refunds because you selected the wrong size. We offer the sizing exchange option below. Nothing in this policy limits your rights under applicable consumer law.

One sizing exchange per order

Contact us within 30 days of delivery to request one sizing exchange per order for eligible clothing. The exchange is for the same item and design in a different available size. Items must be unworn, unwashed and unaltered, with any original tags attached.

There is no exchange or restocking fee. You pay the postage to return the original item; we do not provide a prepaid return label for sizing exchanges. Davo Gifts covers the replacement item and standard shipping to you. Please include all items needing a size change in the same request.

How to request an exchange (RMA)

An RMA is a Return Merchandise Authorization number that helps us track an approved return.

1. Contact us: Contact Davo Gifts within 30 days of delivery with your order number, the item(s), current size and requested size.
2. Wait for approval: We will confirm eligibility and size availability, then send your RMA number, return address and instructions. Please do not mail anything before receiving these details.
3. Return your item: Pack it securely and include your order number and RMA number inside the parcel. You pay return postage for a sizing exchange. We recommend tracked shipping; keep your proof of postage.
4. Receive your exchange: After we receive and inspect the eligible item, we will arrange the replacement in the approved size. Replacement production and shipping take additional time.

Damaged, defective or incorrect items

Contact us promptly, ideally within 30 days of delivery, with your order number, a description of the issue and clear photos of the item and packaging. For confirmed damaged, defective or incorrect items, we provide a free replacement. If a replacement is unavailable, we will arrange an appropriate refund. Any remedies required by applicable consumer law remain available.

These claims do not count toward your sizing exchange allowance. No restocking fee or customer-paid return postage applies. Please wait for our instructions; photos will normally allow us to resolve the issue without a physical return. If a return is necessary, we will arrange it at no cost to you.

Where to send an approved return

Use only the address supplied by Davo Gifts with your RMA approval. Do not send items to a production facility or the address printed on your package without contacting us first. Include your RMA number when asking for an update.

Earlier orders and customer rights

This updated policy applies to orders placed after its publication. Orders placed under our previous returns policy retain the terms offered at purchase. Nothing in this policy excludes or restricts any cancellation, refund or other rights you have under applicable consumer law.